Return Policy

Please note all shipping costs associated with any return or exchange will be the responsibility of the customer unless item is defected.

To receive a refund based on purchase price of the item(s) and in the original form of payment:

  • All merchandise must be returned within 30 days of the original purchase date.
  • All items must be in its original and unused condition.


Returning your item

For processing of returns, please email and include the following:
(1) Your name
(2) Order number
(3) Order date
(4) Reason for the return
(5) Description of item(s) you wish to return (including type of merchandise, brand, color, and size)
(6) Reason for the return (changed mind, fit (too small, too big, poor fit), color, quality, damaged, gift return, wrong item received, item did not arrive on time, ordered multiple sizes)

You will receive further instructions on how to return the merchandise internationally. If a refund is due, refund amounts will be credited in the same currency, using the same exchange rate as the original tender. Please allow up to 25 business days for the credit to post to your account. ("Business days" are Monday to Friday, excluding holidays). return package.

after contacting Americana Best customer service, please send your item to the following address:

190 Main St. Suite 101
C/O EpostG
Hackensack, NJ 07601